Seniors with DallBogg RCA Policies: The Procedure for Compensation Following Licence Withdrawal

Pensioners and senior citizens who hold RCA (motor third-party liability) policies issued by the Bulgarian company DallBogg are facing a complex situation after the insurer lost its operating licence in the Romanian market. Approximately 200,000 policies issued by this company remain valid, causing confusion among older individuals who are unsure how to proceed in the event of an accident.

Financial supervisory authorities have clarified that elderly people involved in road accidents with vehicles insured through DallBogg must follow a specific procedure to obtain compensation. This involves contacting the company directly in Bulgaria and submitting claims files in the neighbouring country — a process that may prove difficult for senior citizens.

The procedure for pensioners in the event of an accident

ASF has published a detailed guide to help senior citizens navigate this complicated situation. Elderly individuals who suffer damages in an accident involving a vehicle insured with DallBogg must contact the company's claims department in Bulgaria and submit the required documents in Bulgarian or English.

For many pensioners, this procedure represents a significant challenge, given the language barrier and the complexity of the administrative process. Experts recommend that senior citizens seek specialist legal assistance in order to protect their rights in this situation.

The DallBogg situation highlights the vulnerability of older people in the insurance market and the need for enhanced consumer protection for elderly customers. The authorities are closely monitoring the development of this case to prevent any infringement of the rights of pensioners and other affected policyholders.