This delivery policy describes how SeniorHelp (operated by SC ANYMAG DIGITAL SOLUTIONS SRL) delivers its digital services to users and partner companies, in accordance with Law 365/2002 on electronic commerce, EGO 34/2014 on consumer rights and EU Regulation 2016/679 (GDPR).
1. Service type
SeniorHelp is a digital directory platform (SaaS). We do not deliver physical goods — all our services are accessible online via the website and dashboard. There are no shipping, packaging or physical delivery costs.
2. Account and subscription activation
- Free account: activated instantly upon completion of the registration form.
- Paid subscription (Essential, Pro, Premium): activated automatically after Stripe payment confirmation — typically in under 1 minute, max 5 minutes for webhook propagation.
- In rare Stripe webhook delays, the account is activated manually within 24 hours, and we offer full refund if we exceed this interval.
- Activation confirmation is sent by email, and the current plan is visible immediately in /dashboard/abonament.
3. Invoice delivery
Fiscal invoices are issued automatically by our partner SmartBill in series SHLP, immediately after payment confirmation. They are:
- Sent to the billing email entered in the Billing data section.
- Downloadable anytime from /dashboard/abonament → Invoice history.
- Automatically submitted to SPV (ANAF e-Factura), per Romanian fiscal law (EGO 120/2021 as amended).
4. Public content access
All public platform content — nursing home and provider profiles, maps, articles, glossary, calculators, AI assistant "Hermina" — is available 24/7, free and without account.
For paid subscribers we contract a min 99% monthly uptime SLA. In case of major downtime beyond SLA, we credit the user's account proportionally to the unavailability duration.
5. Support and assistance
- Email: help@seniorhelp.ro — response within 1 business day.
- Phone: +40 215 559 912 — Mon–Fri, 9am–6pm.
- Contact page — form with predefined options.
6. Delays and remedies
In rare technical issues (e.g. Stripe webhook not delivered, SmartBill invoice generation error), we apply:
- Proactive email notification to the user.
- Manual account activation within 24h.
- Invoice re-issuance within 3 business days.
- Full refund if we exceed the above intervals and the user requests it.
7. Contact for delivery issues
- Email: help@seniorhelp.ro
- Phone: +40 215 559 912 (Mon–Fri 9am–6pm)
- Postal address: Calea Dudești 188, Sector 3, Bucharest 031088, Romania