ANRE Revokes an Energy Supplier's Licence for the First Time Over Billing Irregularities

The National Energy Regulatory Authority (ANRE) has taken an unprecedented decision in the institution's history, revoking the electricity supply licence held by the company Grenerg SRL. This drastic measure follows repeated and systematic breaches of the legal obligations imposed on energy suppliers.

The decision marks a first in ANRE's activities and signals a firmer approach by the authority in protecting the rights of electricity consumers. The identified breaches include irregularities in the billing process, an issue that can directly affect elderly people and those who are economically vulnerable.

For older consumers, who often struggle to understand complex energy bills or to challenge billing errors, such irregularities can have a significant impact on their monthly budget. Pensioners, who typically have fixed and limited incomes, are particularly susceptible to any unexpected increases in their energy bills.

The revocation of the licence highlights the importance of upholding quality standards in electricity supply and the need to protect all categories of consumers, particularly the most vulnerable. Customers of Grenerg SRL will need to choose a new electricity supplier.

This unprecedented decision sends a clear message to the entire energy market that ANRE will not tolerate abusive behaviour towards consumers and will take the necessary measures to protect their rights, regardless of age or social status.