"My e-Health" hits snags at launch: CNAS says the platform is working

The new "e-Sănătatea Mea" platform — through which patients should be able to view their medical history, prescriptions and reimbursements, and book appointments online — ran into difficulties on its very first day of operation. Users reported crashes and problems creating accounts, whilst several doctors said they were unable to use the new features.

The president of the National Health Insurance House (CNAS), Horațiu-Remus Moldovan, stated on Tuesday that the platform was functioning, but acknowledged that access may be subject to delays. He explained that validation through the ROeID application can take up to three days, and that the system would be fully operational gradually over the next two to three months.

How to create an account and what problems have arisen

Creating an account on the platform requires using the ROeID application, photographing one's identity document, and recording video footage to confirm one's identity. Validation is not immediate and may take between 24 and 72 working hours.

Some users consulted by Digi24 described the platform as "ambiguous" and "unwieldy", saying that the process is difficult even for people with digital skills.

Problems were also reported by doctors. One of them told Digi24 that the new system was not working and that using the electronic identity card in place of the health card was not yet possible: "No, it doesn't work. The answer is clear. They need to run in parallel, as I understand it — the health cards alongside the new identity card. That will require a new card reader. So it's going to take time."

Another medical professional recounted that, following an application update, the digital certificate was no longer recognised and the system went offline.

Explanations from the CNAS president

When asked about the problems that emerged at launch, the CNAS president insisted that the portal was functioning. He attributed the delays to the high volume of access attempts and to the digital identity verification process, which is managed by the Authority for the Digitalisation of Romania: "I can guarantee that the 'e-Sănătatea Mea' platform is working."